Privacy Policy for Faaida Mobile Application

Last Updated: 20/Sep/2025

Welcome to Faaida! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this policy carefully.

By using the Faaida App, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our App.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Account Information: Name, email address, phone number, profile picture
Demographic Information: Age, gender, location preferences
Payment Information: Credit/debit card details, billing address (processed securely by our payment partners)
Communication Data: Messages, feedback, and reviews you submit

1.2 Usage Information

We automatically collect information about your interaction with the App:

Device information (model, operating system, unique device identifiers)
Log data (IP address, access times, app features used)
Location data (with your permission, to find nearby services)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Social media platforms (if you choose to register using social media accounts)
Service providers and partners
Payment processors

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis
To provide and maintain the App	Performance of contract
To process your service bookings and purchases	Performance of contract
To personalize your experience	Legitimate interests
To communicate with you (notifications, updates, support)	Performance of contract/Legitimate interests
To improve our App and services	Legitimate interests
To prevent fraud and enhance security	Legitimate interests/Legal obligation
To comply with legal obligations	Legal obligation
Marketing and promotional purposes (with your consent)	Consent

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

Payment processing
Data analysis
Marketing services
Customer support
Cloud storage providers

3.2 With Service Professionals

When you book a service, we share necessary information with the service provider to fulfill your booking (name, contact details, service requirements).

3.3 For Legal Reasons

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Criteria used to determine retention periods include:

The length of time we have an ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable considering our legal position

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us.

5.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

5.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

5.4 Marketing Communications

You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or adjusting your notification preferences in the App.

5.5 Location Information

You can control location tracking through your device settings or App permissions.

5.6 Cookies

You can control cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure servers and networks
Regular security assessments
Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

8. Children's Privacy

The Faaida App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Third-Party Links and Services

Our App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@faaida.com
Address: Test address, Doha-Qatar